Windows hello not working after update windows 11 This is a fresh install of windows 10 with the latest updates. Then the Hello access stopped working. I was able to login with fingerprint reader after install, no problem. Product: HP Pav x360 Convert 14- cd0055TX. Jan 11, 2025 · How to Get the Updates Option 1: Automatic Update via Windows Update The easiest route is automatic. Everything else with the camera works. Burns Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Step 3. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 (Windows Hello Nov 3, 2023 · Hello, A few colleagues and I are unable to access the camera after installing the 23H2 update. Dec 1, 2024 · Windows 11 Download. I just want my PIN to work or be able to set a new one. After downloading and installing the updates, restart the computer. After the roll back to 23H2, my camera restarted to work like a charm. Oct 9, 2023 · previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. But, Windows facial recognition worked just fine with Windows 10. Some of the common causes include: a. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Now my finger scanner doesn't work. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. May 22, 2024 · I am not a Windows friendly person. kapilarya. Getting the latest driver 5 days ago · After installing the January 2025 Windows preview update , released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS Sep 16, 2023 · Thanks for your helpful reply. I'll be happy to help you out today, my timezone is UTC +8. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. For most, this approach minimizes disruption while addressing the biggest vulnerabilities immediately. Oct 7, 2024 · Reason for asking: there are many reports across the internet & computer help sites of the Windows 11 24H2 (Fall Creators Update) causing problems with Windows Hello. Download Windows 11. Jul 28, 2023 · ISSUE: Signing in Using Windows Hello might not Work after Upgrade. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Oct 23, 2024 · Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Check what is the current OS Build of your Windows version by going to Settings > System > About. dat” files from the folder in step 2. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. After resetting it to my original PIN (3 digits and a letter) it now works again. Feb 6, 2022 · Hello LeoRocca, Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. 1. Dec 4, 2024 · This has been asked about 1,000 times. This isn’t just a Windows 11 issue, by the way. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Feb 24, 2025 · I recently re-installed my Windows 11 PC. As stated, it was working fine before I reinstalled. The causes can vary, from errors during the update, to outdated drivers or bad registries. look for NGC folder then right click on it and select properties . 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Jul 12, 2023 · After rebooting your PC, your fingerprint sensor should work again. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. When I reboot the machine, W11 says that the reader is not Windows Hello Oct 3, 2022 · still the same, Windows Hello not working after waking up. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Delete the old database. It's old and I rarely use it but following Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. Step 6: Open the Windows Settings app. Perform a Windows Reset. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Oct 30, 2024 · It does not work either. Check for Windows updates: Check for updates. Follow the on-screen prompts to complete the uninstallation. It was functioning perfectly prior to this update. Feb 17, 2022 · 1. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. How To Fix Windows 11 Fingerprint Not Working. I’ve been struggling with this problem since upgrading to 24H2. It ask me for my pin code every time. Make sure all updates need are installed including Optional updates. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. Please try the following methods below. Yes Jul 19, 2024 · Quick Tips. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. 4: Update drivers and firmware. I will attach the System Information as requested, an I hope this will help you. Jan 26, 2025 · Unfortunately, I’ve also run into problems after installing Windows 11 KB5050009, this year’s first update for Windows 11 24H2. Fix 2: Update Your Biometric Driver. Check for updates and install any pending updates. Select Windows Update > Update history. It is Dell inspiron 13-5378. Please advise on how to get this resolved. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. Hey, I updated my Yoga C930 to Windows 11 yesterday and I no longer have the option to use the fingerprint reader to unlock it (settings app says it couldn't find a fingerprint reader compatible with Windows Hello). Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Alternative login using fingerprints also fail. Sep 26, 2024 · After several restarts, I checked if everything worked and it luckily did, then I remembered that I also have to update the Windows. I really hope that some Surface engineer over there at Microsoft HQ is reading this and grabs a Surface Pro 7 from the closet and realizes they have an issue all be it minor but on such expensive hardware this should not be happening to any of us. When I was on Windows 10, it worked perfectly fine. Uninstalling that update allowed the camera to work again. If you still encounter the fingerprint sensor not working in Windows 11, continue with the next solution. I had 7 updates but think the update that probably fixed it was called this: "Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera" Jan 10, 2025 · My Windows Hello stopped working as well. H. On the list that appears, select update you want to remove, and then select Uninstall. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Install updates manually. The camera actually works properly. I'm experiencing massive problems soon after installing the Microsoft Update to Windows 11, version 24H2. My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in. . Fingerprint sensor is not responsive Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. But I still can't use thew Windows Hello feature. [One of the users said that after working from home, connected to the office VPN one day, and working from the office the other day it started working again. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. 5. Click to set up you PIN again. Jan 16, 2025 · 1. I checked Windows Updates and the history shows the last update 3 weeks ago, so an overnight update didn't do this. Firstly, you can uninstall Windows Update, Windows+I to open System Settings, click Windows Update History, uninstall the update and see if that solves the problem. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. But still, it's not working. Feb 8, 2023 · Fix 6: Go back to a Previous Build of Windows 10/11. 493. It says that Windows 11 does not recognize my PIN. Basically neither fingerprint nor Windows Hello can be set up. Windows +I Open Settings > click Windows Update > Update history> Uninstall Updates > click the Jan 21, 2025 · After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Under Manage how you sign in to your device, select PIN (Windows Hello). " Current situation: 1. I have looked up previous forums as this is a fairly common issue. If updating Windows didn't help, proceed to the next step. If you see the option to View optional updates, select it to see if there are updates available for your camera. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". I would say that about half the times it stops working, the lock screen also flashes. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Regedit - tried sfc/scannow and DSMI cleanup. If there is anything not clear, please do not hesitate to let me know. An outdated or corrupted biometric driver could also lead to the fingerprint sensor not working after Windows 11 update. Having trouble with Windows Hello on your Windows 11 system? Worry not – we've got the solution you need! In this video, we provide effective fixes for the c Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Build: 22000. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Oct 5, 2024 · Hi Arun, thanks for reaching out. The unfathomable working of MS software causes problems again. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. But I want to keep it. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Here are a few steps you can try: 1. 2506. 5 and 4. Feb 3, 2024 · I have more info. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Go to Windows Settings > Update & Security and select Check for updates. I have a Lenovo Legion 7i Gen 9 with Windows 11, and roughly 90% of the time, when I wake the laptop from a hibernate or sleep state, Windows Hello (fingerprint) won't work. I'm sending this from an old Windows 10 laptop. 819 (just updated with KB5019980 11. I can see here that you're unable to use your Windows Hello. Option 2: Manual Download Nov 28, 2024 · Hello! I'm currently at my wits' end and I really hope someone knows how to help me. 22621 Build 22621)HAL 10. On Windows 11 Jul 16, 2022 · I recently updated to Windows 11. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. exe - tried stopping and restarting Windows Camera services but to no avail. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). Windows 11 Home . Reset fingerprint & facial recognition options. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. Before it use to unlock with IR camera. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. After installing Windows 11 facial recognition does not work. Opening the Windows Update screen on Windows 11 2. NET Framework 3. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . I always update Windows to the latest updates. I have tried - Uninstalling the driver in device manager and rebooting, manually installing an driver, blocking driver updates in the group policy editor, turning Hello off and reconfiguring. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. Check for pending updates in Settings - Windows Update. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. It worked just fine before on Windows 10. It's an older Creative model VF0380 Live! Cam Optia Pro. Also, you should check out some helpful information about how long Windows 11 updates take to install . I spent 4 hours with a Windows specialist on line and he never got it to work. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Jul 11, 2023 · Step 2. 4. It has an IR camera. Run Hardware & Devices troubleshooter. Dec 20, 2024 · I am setting up a new elitebook. I'm running an. Open Windows Update settings. Update or re-install the biometrics driver using the Device Manager tool on your PC. May 25, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. Fix Windows Hello Face Recognition Not Working in Windows 11. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to After update KB5048685 Windows Hello stopped working. Your Sincerely. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. I could determine that the camera is not working (or working) by going to Device Manager. Well that is gone now and still no facial recognition. I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue: If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. The option to add a finger or remove the fingerprint are greyed out and not clickable. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Remove the Camera Cover Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. I then updated the clock driver again but the Surface still can't find a camera. 1), follow these steps: In Windows, search for and open Check for updates. Dec 29, 2024 · Reset Windows Hello PIN for Each User. com Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. Thank you. I tried to use my camera and it said it couldn't find a camera installed. of 2023. My machine is currently running build 22621. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Use another computer with good condition, to visit Download Windows 11 and click "Download Tool". Windows Hello is also not recognising my face 70% of the time. After the update is successfully uninstalled, exit the Advanced Options menu and allow your PC to boot normally. Method 3 : Remove PIN and add it again. For Windows 10, click here: Download Windows 10. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera. Go to Settings > Accounts > Sign-in options. Instead it told me to log in with my Microsoft password. Click Remove to delete the existing PIN. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Press the Windows key + I to open Settings. Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Change the PIN after logging in password. I rolled back the driver but that didn't work. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Dec 5, 2022 · Poor software updates ; Fix Windows Hello Fingerprint Not Working in Windows 11. Mar 17, 2022 · I have recently updated to windows 11. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Outdated drivers: One of the most common reasons for Windows Hello not working is outdated or incompatible drivers. 2. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. After doing some digging it appears that Windows Hello has simply left the chat. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users to disconnect and Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. There are several causes that make Windows Hello stop working on Windows 10 . I installed the updates and restarted the laptop. I hope this resolves your issue! If you have any queries, please let me know. Sometimes it deos but rarely. 3. Allow available updates to install, then restart your device when it's ready. Right-click on it, and then select “ Start” from the list that appears. Uninstall Windows Update. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. CAD software and Rendering, yes. Most methods came from windows forums. Oct 3, 2024 · After some of my laptop devices automatically updated to 24H2, some users have problems login in using regular methods ( fingerprint, pin, face recognition ) basically all that are managed by Windows Hello. My name is Bernard a Windows fan like you. Sep 25, 2024 · I have installed "2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284)" on my laptop and it indeed includes a new certificate, valid through Nov. But this is missing from the registry. Not having the possibility to use camera in your laptop is frustrating. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. Click "Accept" to accept the user license terms. I removed a driver under "biometrics" in device manager as instructed on one of the answers. However, I'm afraid the methods did not work. Sep 7, 2023 · After the download is completed, double-click the ISO file, double-click to run "setup. It happened recently after a windows update. Even after reinstalling windows, I am unable to… I also have this same issue with the release build of Windows 11 and it doesn't happen all the time but is annoying nonetheless. No worries, I'll do my best to help you. Inside the window that just appeared, type ‘ms-settings:windowsupdate’ inside the text box and press Enter to open up the Windows Update tab of the Settings app. " Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. But I the main problem started when I couldn't use the windows Hello feature. Update System Drivers. I believe Jul 13, 2021 · Hello sir, I have a problem with my windows hello Synaptics WBDI Finger Print Reader on my laptop. I am using WIN 11 OS Build 22631. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Nov 10, 2024 · My desktop was updated a few days ago and all seems okay apart from my Webcam. I have tried every single combination of PIN I have ever had but it says it is incorrect. Sep 28, 2024 · I have looked into the issue, and based on my understanding, you're unable to log in to your PC after the new Windows 11 update. I am on 24H2 with latest updates. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Sep 27, 2022 · Next, follow the on-screen prompts to complete the uninstallation of the latest Windows Update that was installed on your Windows 11 PC. Then open Explorer and navigate to the following path. The pin works but not facial or fingerprint recognition. I checked if the camera is still working because this is not my first ideapad slim 5, it is acutally my third one, I have returned the other ones because their Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. It is not difficult to do this. Windows Hello using face, fingerprint or PIN might be affected. As soon as I installed the update, my Galaxy Buds 2 Pro stopped Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Enable Biometrics in Group Policy Editor. "We couldn't find a camera compatible with Windows Hello Face. Regards, Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Once uninstalled, reboot your computer to see if the Windows 11 he Jul 14, 2023 · Also, the Windows Settings Sign-In options for them are all greyed out, they can't change PIN, Add finger or remove sign-in option. I tried uninstalling and reinstalling the drivers. 14. Windows Update - updates are done, even switched from Windows 10 to 11 as it might be the case but to no avail. If your Windows PIN not working after update, you can consider that the new Windows update is the cause. 1 for Windows 11, version 23H2 for x64 (KB5042099) Dec 15, 2024 · b. Restart the biometric service. Clean Fingerprint Scanner Jan 10, 2025 · Occasionally, bugs that affect Windows Hello are resolved through Windows updates. ; Enter your Microsoft account’s password to sign in. This just started happening after the most recent Microsoft update. Since then, my Logitech Brio camera stop working. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Delete your fingerprint, and register it again in Windows Hello settings. Step 6: Disable Conflicting Software. The face ID does not work, and requires a PIN. Select Check for updates and install the available updates. Troubleshoot problems with Windows Hello - Microsoft Support. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Oct 25, 2023 · 2023-10 Cumulative Update for . 2 days ago · Details: After installing the January 2025 Windows preview update (KB5050094), released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. 1 for Windows 11, version 22H2 for x64 (KB5031323) updated and installed on 11-10-2023. Prior to that date all worked fine. I am unable to unlock my windows 11 computer after a windows update. Also ,Right click on Properties and set its startup type to Automatic and click on Start. I cannot even follow the above conversation. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Check them out right below! There can be a multitude of reasons why the Windows Hello fingerprint recognition might not work in Windows 11. Aug 16, 2024 · After the last Windows 11 update, I can no longer use a PIN or fingerprint to access my computer. Any help available appreciated. To check for Windows Updates: Go to Start > Settings > Windows Update. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Threats include any threat of violence, or harm to another. **Make sure Windows Update and Background Intelligent Transfer services are available and running. How to set up Windows Hello face login? Set up Video. Hence, apply the following steps to resolve it quickly on your PC. I cannot install Synaptics WBDI Finger Print Reader - because of the Driver issue Sep 27, 2022 · To install the latest available Windows 11 build on your PC, follow the instructions below: Press Windows key + R key to open up a Run box. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. Hahn - MSFT | Microsoft Community Support Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. Ensure your operating system is up to date: Go to Settings > Windows Update. Ensure your system is set to install updates as they become available. Details: Signing in using Windows Hello might not work as expected after upgrading to Windows 11, version 22H2 on devices using Windows Hello Enhanced Sign-in Security. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Dec 17, 2024 · I had the same issue, I ran updates in Dell SupportAssist and my Dell built-in laptop camera is working again. May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. See full list on windowsreport. Select Windows Update > Update history Nov 15, 2022 · Hi - I am currently aware of the issues with FIDO2 security logon after updating to Windows 11 22H2. Turn off Fast Startup. It says "You have reached the 10 fingerprint maximum for Dec 20, 2024 · After updating to Windows 11 24H2, my fingerprint reader, which has worked fine for years, no longer works correctly. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. Under Windows Update, click Check for updates or Download now. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Go to Settings > Update & Security > Windows Update, and check for any available updates. exe" in the open file explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Checking for Windows Updates. The issue occurs after rebooting or resuming from hibernation or power. Jan 17, 2025 · I’m experiencing an issue with my Intel RealSense F200 camera, which no longer works with Facial Recognition (Windows Hello) after updating to Windows 24H2. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Dec 5, 2024 · After the Windows 11 24h2 update was installed today, my new Lenovo Ideapad Windows 11 laptop will not connect to the internet so a new update or fix to this update will not work for me since I wouldn't be able to get it. The same goes for Windows Hello. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Oct 31, 2024 · It looks like windows hello PIN got corrupted . Regards, CK Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. I found a similar post saying to disable Windows Hello. any solutions? I already installed the latest drivers from the Lenovo website. Before the update both were working normally. May 30, 2024 · 1. After updating the Windows 10 (64bit) to windows 11 with an update with 21H2. SO frustrated! Please help! May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. No frame to see. 2022). I've tried various methods to get it working again; some suggested by forums and have had no such luck. On the login screen, click the Sign-in options entry and choose the one for your login password. Log in using Safe Mode To boot Windows in safe mode: • Press and hold the Shift key, then restart the computer from the lock screen. Restart the computer, and then set up a new PIN by going Apr 17, 2024 · Poor updates – Another reason your Windows 11 fingerprint sensor might not work is poor hardware and software updates. I also have uninstalled and reinstalled the driver using my laptop's manufacturer support site. after updating to 22H2 I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. Nov 11, 2021 · Hello ABHISHEKVINOD18, welcome to the Microsoft community, I'll be happy to help you today; I understand that you are unable to set a new PIN after updating from WIndows 11; Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. All greek to me. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Jan 29, 2024 · I'm Christine, a Windows user like you. Sometimes, third-party antivirus software may interfere with Oct 23, 2022 · Let me help you solve the problem that the taskbar doesn't work after the update. Here is what it looks like when it is not working: However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. My fingerprint reader and camera did not appear Oct 6, 2024 · Select Windows biometric services from the left column. Feb 14, 2023 · In this in-depth guide, we have listed some of the best fixes to get the Windows Hello fingerprint recognition feature up and running again. Re-registering my fingerprint is also not functional. Also tried changing HKEY_LOCAL binary from 0 to 1 and vice versa but to no avail Services. I tried to uninstall and install the hello feature from the "Optional feature". Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Jan 2, 2025 · I had to go through the forgot PIN routine. After it updated to that, it then went straight to updating the Bios. 8. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. com/windows-hello-not-working-in-wi Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Apr 8, 2023 · Thanks John. Restart your computer afterward. Date: September 30, 2022. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. A screenshot from device manager: OEM Driver Package link: - Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. This video will show you how to fix Windows Hello not working in Windows 11. Try to sign into Windows using the fingerprint Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Then delete the folder named NGC. I opened two feedback reports on the Feedback Hub giving as much detail as possible. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Dec 17, 2021 · 3: Check for Windows Update. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Before I re-installed Windows, Hello (face) was working fine. still the same outcome Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Dec 16, 2024 · PIN, face ID not working after windows 11 update. After this, check to see if you can set up Windows Hello Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Navigate to below path and delete NGC folder . Inspiron 14 5000 2-in-1. When will Microsoft fix this problem. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. If you suspect that the Windows 11 PIN is no longer available issue popped up after a new Windows update, you can uninstall the update and check again. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. The MSI is starting Mar 27, 2022 · Hello, I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Now I installed the feature again. My lenovo fhd 510 webcam doesn't work after Cumulative Update Preview for Windows 11 Version 22H2 for x64-based Systems (KB5030310) that I installed the 28th of september. The update said I should unplug the camera during the installation and following this it fails to work afterwards. I can't seem to add Windows hello to the camera's privacy settings. To solve the issue, you need to make your computer go back to the previous build when your Windows PIN still works normally. 2261. Delete all “. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". At this point, you can re-enroll your Windows Hello. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. This is really frustrating. Read detailed guide at https://www. Log in to Windows with each user's account to reset their respective Windows Hello PIN. Just curious. Feb 24, 2022 · Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. Nov 15, 2023 · If I set up Windows Hello it will work a few times then the sensor will stop working. 8 for Windows 11 for x64 (#KB5009469). Apr 10, 2024 · Hi all, hoping someone can help. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. Same as step 1. Keeping your operating system updated ensures you have the latest features and fixes. Barbara Nov 11, 2021 · Method 2 : Install Windows Update. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. 0. My webcam works. Check for Updates: Ensure that your operating system and drivers are up to date. 14th 2024, it was originally issued Nov. Modify Windows Hello Group Policy settings. Could you please assist me in resolving this issue? Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Back to top Aug 27, 2024 · When I first installed the camera everything worked. Hello! I have Dell XPS 13 9300 model with fingerprint. It has been automatically solved after I restarted couple of times. After update it say ca it turn on camera. 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". I tried re-installing lenovo driver, but my webcam is not recognized, and hence the installer software won't proceed. ucq ezbzhjh sqzepq dqhf aivjdzyi ncvymk dtzic axyt wjcwcy ixagod syeso uhae spzhef imp pqfzbbk